Booking and Payment

A. By booking our emergency driving test service through testdaycarhire.co.uk, you agree to be bound by the following terms and conditions.
B. All booking requests must be made through our website or by contacting our customer support team.
C. Payment for driving lessons or test-day car hire must be made in full at the time of booking, unless otherwise agreed.

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Deposit Policy (Highlighted Addition)

A. All deposits paid to testdaycarhire.co.uk are non-refundable, except in circumstances where we are unable to allocate you an instructor.
B. If an instructor is allocated and attends the appointment location, the deposit remains non-refundable regardless of whether the student attends or not.

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Cancellation, Rescheduling, and No-Show Policy

A. Cancellation or rescheduling of driving lessons must be made at least 28 days prior to the scheduled driving test or lesson.
B. Failure to provide sufficient notice for cancellation or rescheduling may result in forfeiture of the driving test/lesson fee.
C. Testdaycarhire.co.uk cannot be held responsible in the event of DVSA test cancellations, vehicle breakdowns, bad weather, or examiner unavailability. Deposits are only refundable if no instructor can be allocated. Refunds may take 5–10 working days.

D. No-Show Clause (Added Highlight):
If a student fails to arrive at the agreed meeting point at the scheduled time (“no-show”), Testdaycarhire.co.uk reserves the right to charge the full service fee. This is because the instructor and vehicle have been allocated, have travelled to the location, and the service has been provided on the company’s side. All associated costs—including travel, fuel, and the blocked appointment time—are still incurred by the company.

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Eligibility and Requirements

A. The emergency test service is available only to individuals who meet the legal requirements for taking a UK driving test and can read a number plate from 20 metres.
B. Students must possess a valid UK provisional licence before booking.
C. Students must arrive on time at the designated meeting point and provide any required identification.

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Instructor’s Discretion

A. Instructors reserve the right to refuse or discontinue lessons if the student is suspected to be under the influence of drugs or alcohol, or if behaviour poses a safety risk.
B. Instructors may end a lesson early if the student is unprepared or unsafe to continue.

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Liability and Insurance

A. Testdaycarhire.co.uk takes reasonable precautions for safety, but driving carries inherent risks. The company is not liable for any accidents, damages, injuries, or losses during lessons or tests.
B. Students are strongly advised to have personal insurance for themselves and their belongings.

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Personal Data

A. By booking our service, you consent to the collection, storage, and processing of your personal data as outlined in our Privacy Policy.